LOW STOCK
CUSTOM MADE
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STOCK AVAILABLE

New Rock Australia Shipping Policy

You can select shipping options on Newrockaustralia.com during step three of order checkout. Additional shipping FAQs are provided below.

Custom Made orders typically arrive in 8-9 weeks, and expedited shipping options aren't available. Ready-Stock orders typically arrive within 3 days, expedited shipping options are available. Orders are only processed Monday-Friday (excluding holidays). Orders placed after 5 pm ET begin processing the next business day.

FREQUENTLY ASKED QUESTIONS

WHERE CAN I SHIP MY ORDER?

Orders can be shipped worldwide (some restrictions apply). Newrockaustralia.com doesn't ship to P.O. boxes.

WHEN EXACTLY WILL I RECEIVE MY ORDER?

When you enter your shipping address during sign up, each available shipping method will automatically update with estimated delivery dates and costs. Once you select the shipping method and complete your order, the estimated delivery date will be listed on order completion.

CAN I CHECK ORDER STATUS OR TRACK SHIPPING?

You can check your order status any time after it's placed. Tracking information will also be emailed to you when the order ships.

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

The shipping address cannot be changed after an order is shipped. Please call us if there’s any issue with your address.


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